Terms of service

These Terms & Conditions govern your use of the ZensoHOME website and all purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Business Information

ZensoHOME

Address: 62 S Clerk St Edinburgh EH8 9PS United Kingdom

Email: support@ZensoHOME.com

Phone: +44 131 668 2928

Business Hours: Monday to Friday, 8:00 AM – 10:00 PM

2. Acceptance of These Terms

By using this website and placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

3. Products

We make every reasonable effort to ensure that product descriptions, specifications, pricing, and images are accurate.

Product images are for illustration purposes only.
Colours may vary depending on your device's display.
We reserve the right to modify or discontinue products at any time without prior notice.

4. Pricing

All prices are displayed in British Pounds (£ GBP) unless otherwise stated.

Prices include VAT where applicable.
Delivery charges are shown during checkout.
We reserve the right to change prices at any time before an order is placed.

5. Orders

Placing an order constitutes an offer to purchase our products.

We reserve the right to refuse or cancel an order where necessary, including but not limited to:

Suspected fraudulent activity
Pricing or technical errors
Product unavailability
Incomplete or inaccurate customer information

If payment has already been taken for a cancelled order, a full refund will be issued.

6. Payment

Payment is required in full at the time an order is placed.

Accepted payment methods may include:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
Any other payment methods displayed during checkout

Payments are securely processed by trusted third-party payment providers. ZensoHOME does not store your full payment card information.

7. Shipping

Shipping information, estimated delivery times, and shipping charges are available in our Shipping Policy.

Delivery times are estimates and may vary due to circumstances beyond our reasonable control.

8. Returns & Refunds

Customers have the right to cancel eligible purchases within 14 days of receiving their order in accordance with the Consumer Contracts Regulations 2013.

Full details can be found in our Return & Refund Policy.

9. Consumer Rights

Nothing in these Terms & Conditions limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

If goods are faulty, not as described, or unfit for purpose, you may be entitled to:

A repair
A replacement
A price reduction
A refund

10. Limitation of Liability

To the fullest extent permitted by law, ZensoHOME shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded under UK law

11. Intellectual Property

All content on this website, including but not limited to:

Text
Images
Logos
Graphics
Icons
Product descriptions
Website design

is the property of ZensoHOME or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

12. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Scotland.

Any disputes arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the Scottish courts.

14. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will become effective immediately upon publication on this website.

The version in force at the time your order is placed will apply to that purchase.

15. Contact Us