Privacy Policy
At ZensoHOME, we respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect personal information only when necessary to:
- Process and deliver your orders
- Provide customer support
- Communicate with you about your purchase
- Improve our website and services
- Comply with our legal obligations
The information we collect may include your name, billing and delivery address, email address, telephone number, payment details (processed securely by our payment providers), IP address, and order history.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Provide customer support
- Send order confirmations and delivery updates
- Prevent fraud and improve website security
- Improve our products and services
- Meet our legal and regulatory obligations
Sharing Your Information
We never sell, rent, or trade your personal information.
Your information may be shared only with trusted third parties where necessary to:
- Process secure payments
- Deliver your orders
- Provide fraud prevention services
- Comply with legal requirements
All third-party providers are required to keep your information secure and confidential.
Payment Security
Payments are processed securely through trusted payment providers. ZensoHOME does not store your full payment card information on its servers.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance our services. You may manage or disable cookies through your browser settings, although some website features may not function correctly.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data where applicable
- Restrict or object to certain processing activities
- Request a copy of your data (data portability)
- Lodge a complaint with the Information Commissioner's Office (ICO)
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax obligations.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The latest version will always be published on this page.
Contact Information
Address: 62 S Clerk St, Edinburgh EH8 9PS, United Kingdom
Email: support@ZensoHOME.com
Phone: +44 131 668 2928
Business Hours: Monday to Friday, 8:00 AM – 10:00 PM