Shipping Policy

At ZensoHOME, we are committed to providing reliable, secure, and efficient delivery services throughout the United Kingdom.

1. Shipping Areas

We currently ship to:

United Kingdom

For international shipping enquiries or special delivery requests, please contact our customer support team.

Email: support@ZensoHOME.com

2. Order Processing

Orders are normally processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

3. Estimated Delivery Times

Estimated delivery times are:

United Kingdom: 2–7 business days

Please note that delivery estimates are not guaranteed and may vary during busy periods, bank holidays, severe weather conditions, or other events outside our control.

4. Shipping Costs

Shipping charges are clearly displayed during checkout before payment is completed.

Where applicable, free shipping promotions will be clearly indicated on our website.

5. Order Tracking

Tracking information will be sent to the email address provided during checkout once your order has been dispatched.

If you have not received tracking details within 5 business days after placing your order, please contact us at:

support@ZensoHOME.com

6. Delivery Delays

Although we work with reliable delivery partners, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Courier delays
Severe weather conditions
Industrial action or strikes
High seasonal demand
Incorrect shipping information supplied by the customer
Other force majeure events

ZensoHOME cannot be held responsible for delays resulting from these circumstances.

7. Lost or Damaged Parcels

If your parcel arrives damaged or has not arrived within a reasonable period after dispatch, please contact us as soon as possible.

Where applicable, please include photographs of any damage.

After investigating the issue with the courier, we may offer one of the following remedies:

A replacement item
A full refund
Another appropriate solution based on the circumstances

8. Incorrect Delivery Address

Please ensure your delivery address is correct before completing your purchase.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

9. Failed Deliveries

If a delivery cannot be completed because the parcel was unclaimed or delivery attempts were unsuccessful, the parcel may be returned to us by the courier. Additional delivery charges may apply before the parcel can be resent.

10. Contact Us

Address: 62 S Clerk St Edinburgh EH8 9PS United Kingdom